Today is just one of those days when you really wish you had booked your travel plans through a travel professional, and not online or through the airline directly! You will understand what I mean if you visit the following site: https://www.united.com/CMS/en-US/travel/news/Pages/travelnotices.aspx
The instructions and information on the website are daunting. If you called the airline directly you could wait upwards of an hour. Even with modest airline status, you could wait just as long for someone to help you. Once on the phone, you might ask what they did to protect you from the storm. Did they change your flight for tomorrow and notify you? Most likely they did not.
With Summit Management or most other travel professionals, you would have received a different type of service. Our agents are working remotely so they can service the call volume with calls directly or can text you or email you directly! Emailing or texting is something that online booking services or airlines just do not do as a rule.
Secondly, they would have been available yesterday and would have started to protect your departure on Wednesday before the storm; or at least for Friday morning as they get notices from the airlines about waivers directly from the airline.
Most importantly, they would not only see the carrier you booked on but also the other airlines’ so you are offered several different options in real time.
Would you rather be on your cell phone sitting in the lounge or in a seat at one of the “fine” dining establishments at Newark airport? Or standing in line with hundreds of other stranded travelers?
Your travel professional works hard for you. Next time you are making a reservation, book directly with a travel agent and enjoy the extra services. If this was your meeting or incentive and your family was trying to get in, would you rather be in the trusted hands of a professional travel agent. Are you stuck now? Give Summit a call at 973-239-4005 and press 1 for reservations.
Perhaps we can help.
(Please note: we cannot help with flights booked with the airlines directly or seats booked directly or if another travel agency booked your tickets) You are welcome to call us for options, issue you a new ticket, tell you what flights might be the best for standing by. A service fee applies.
*As a footnote to this Blog and to be fair: I am a 1K flyer on United and my call took less than a minute to be answered. The first seat offered was for January 7th, Sunday. The fare offered one-way fare is $1,213.30 to Ft. Lauderdale. There are no mileage tickets.